Refund policy
Returns and Damaged Products
Due to the personal and intimate nature of our products, all sales are final. We do not accept returns or exchanges for buyer’s remorse, dissatisfaction, incorrect sizing, personal preference, or products ordered by mistake.
Damaged, defective, missing, or incorrect products must be reported within 24 hours of delivery by emailing orderspleasure365@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping label, outer box, and packaging
- A photo or video showing the defect, when possible
Do not mail or bring products to our physical store. Keep the product and all original packaging until instructions are provided. Eligible claims will be forwarded to our fulfillment provider for review. A replacement, credit, refund, or other resolution is not guaranteed.
Defects reported more than 48 hours after delivery must be handled directly through the product’s manufacturer according to its warranty policy.
Orders cannot be canceled or changed after they have been picked, packed, invoiced, or shipped.